Shipping and Returns
Shipping & Delivery
We understand how important it is for you to receive your order promptly and in perfect condition. That’s why we’ve made our shipping and delivery process as smooth and straightforward as possible. Below, you’ll find all the information you need about how we get your purchase to you.
Processing Times
Order Processing: All orders are processed within [2 business days]. Once your order has been processed, you will receive a confirmation email with your tracking information.
Shipping Options
We offer a variety of shipping methods to suit your needs:
UK Standard Shipping: Estimated delivery within [7-10 business days].
EU Standard Shipping: Estimated delivery within [7-10 business days].
Shipping times may vary depending on your location and chosen shipping method. Please note that delivery estimates do not include weekends or public holidays.
Shipping Rates
UK - Shipping costs are calculated at checkout based on your location and the weight of your order. £2,00 per individual item.
EU - Shipping costs are calculated at checkout based on your location and the weight of your order. £10,00 per individual item.
UK Free Exchanges and Returns
We want you to love your purchase! That’s why we offer free exchanges and returns within 2 weeks of delivery. If you’re not completely satisfied with your order, simply contact us at info@onefarad.com to initiate the process. Please ensure that items are returned in their original condition with tags and packaging intact.
Delivery Issues
Missed Deliveries: If you’re unavailable to receive your order, the courier will leave a notice with instructions for rescheduling delivery or pick-up.
Lost or Stolen Packages: We’re here to help! If your package is lost or stolen, contact us immediately at [customer service email] with your order number, and we’ll work to resolve the issue.
Contact Us
For any questions or concerns about shipping and delivery, please reach out to us at info@onefarad.com. Our customer service team is happy to assist you.
Thank you for choosing ONE FARAD. We’re committed to ensuring your shopping experience is seamless from start to finish.